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Reel Rookie

HELP with my remote PLEASE

My kiddo broke his remote and I bought a replacement. Well, the replacement doesn't have the reset button!! What do I do?!?

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Retired Moderator

Re: HELP with my remote PLEASE

Hi @ED2021,

Thanks for posting in the Roku Community!

What Roku model device are you using? A remote without a pairing button is called a Roku Simple Remote. 

I've provided some links below to go into further detail.

How to resolve issues with your Roku® simple remote or Roku voice remote | Official Roku Support 

What type of remote does my Roku® device use? | Official Roku Support 

Please keep us posted if you need further assistance or clarification.


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Reel Rookie

Re: HELP with my remote PLEASE


I'm using an express Roku. However it says online it needs to have a pairing button on the remote. I can't find any remotes with one 😭😭


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Community Streaming Expert

Re: HELP with my remote PLEASE

Any express would work with simple roku IR remote one without pairing key. Unless this replacement remote you bought is a roku tv IR remote. If you want a roku remote that controls your tv too it has to be wifi remote with pairing button, you can purchase the roku voice remote from walmart, best buy, or amazon.

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