Remotes

[TenWords]

My Roku Express is frozen and continues showing different Netflix titles. I have tried pressing buttons on the remote, and I even tried changing the batteries. The small white light on the Roku flickers when I press a button, but it does not do anything. I have also tried to use the roku app’s mobile remote, but nothing happened. I also tried unplugging the Roku from my TV, but it continued showing Netflix titles. What should I do?

[renojim]

Did you try unplugging the power for a few seconds?

[Tivoburkee · Accepted solution]

Unplug the power cord from the wall, not just the hdmi cable, for 30 seconds and let it reboot. 

[LB2]

The same issue just started 2 days ago. I’ve tried unplugging everything, factory reset. Nothing is working.

[Callaway1544]

Nothing works on this **bleep**!!!!!

[Callaway1544]

No answer at customer service. Taking this worthless device back to Best Buy. Calling my credit card company to get my $60 back.  

[KarenT1]

I agree.  I can’t get any of these proposed solutions to work. 🤨

[KarenT1]

Yes and that hasn’t worked. 

[RokuKariza-D]

Hello @KarenT1

Thanks for the post.

Could you tell us exactly the issue you're experiencing? Does the problem occur immediately upon opening the Roku device?

You can try some remote troubleshooting steps available in this link then let us know if that will make a difference: How do I resolve issues with my Roku® voice remote?

We'll keep an eye out for your reply.

All the best,
Kariza

[twigboy]

Mine started this just after version 10 upgrade.  Using western theme screensaver, remote doesn't respond, and the screensaver is active but is not the western screensaver (a generic "floating roku" instead).  Streaming stick+ 3810X.