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B-M
Newbie

Freequently having to re-pair my remote

I have to re-pair my enhanced remote to the system frequently - maybe 3 times out of 5! I have fresh batteries in it. The unit is only a few months old. Can someone help? Thanks.

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1 REPLY 1
RokuKariza-D
Roku Guru

Re: Freequently having to re-pair my remote

Hello @B-M

Thanks for bringing this to our attention. 

Could you reply here with the serial number of the Roku device associated with the affected remote? It can be found by navigating to Settings > System > About or at the back of the player itself. I'll be able to further assist you from there.

We look forward to your response.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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