Remotes

[KG6]

Thank you. I replied to the email.

[johnnyb1]

website for free hdmi extender cable does NOT go beyond continue. all questions are filled out complete.

[RokuMary-F]

Hi @johnnyb1,

Thanks for posting in the Roku Community!

Have you tried clearing your cookies or cache or reloading the web browser or use a different one to access https://my.roku.com/HDMI? Do you have a computer you can access the website with? 

If you are still having any issues with claiming the free HDMI extender, please provide the serial number of your Roku device so we can assist further.

Regards,
Mary

[smw9794]

I am facing the same issue, and after hours of research I have concluded that the website simply does not work. It has been a known issue and there are multiple discussions about this same issue tracing back for years. All the employees say to message your information privately, but you shouldn’t have to go through all of that. Fix the website, or don’t offer a free product that is unobtainable if you don’t actually want to give PAYING CUSTOMERS the opportunity to get it. 

[RokuMary-F]

Hi @smw9794,

We sincerely appreciate your patience and we are working on ways to better improve this process.

Could you please verify the exact error you are receiving when you are trying to claim for the free HDMI? 

In addition, please make sure to use the number "zero" instead of the letter "O" when inputting your serial number into the form.

However, if you are still having any issues, please provide the serial number of your Roku device so we can assist further.

Please be aware that we are actively monitoring and investigating the discussions on this thread. Thanks again for your continued patience.

Regards,
Mary

[KG6]

I replied to the email and received the extender in the mail and it is helping with the overheating issues. 
Thank You

[smw9794]

The error is that it will not let anyone complete a submission. I am using zeros when entering my serial number (YH00A8259934), but the “continue” button does not work. 

[RokuKariza-D]

Thanks for the response @smw9794

I have passed along your information and concern to our Support team. They will follow up and further assist you through email.

All the best,
Kariza

[harris970]

I am of course having the same issue with both of my roku streaming sticks and the issue started about a week apart and they were purchased at the same time. It seems to be a serious issue with the product.  I wasn't able to catch the issue for the smaller tv in my bedroom and the tv is now burned out and I am afraid that is what is going to happen to my larger tv downstairs if I do not get the extender.  I already have to purchase a new tv....I was hoping I wouldn't have to purchase the extender as well since it is offered free but your submission page will not move forward and I have tried everyting already recommended on this community forum.  My serial number is CU394H236028. My email adress is [personal information].  I can't even find a customer service contact email or number ANYWHERE on the Roku sight....really disappointing!!

[RokuKariza-D]

Hello @harris970

Thanks for letting us know about the issue you're experiencing.

Since what you provided was the device ID, we would recommend using your stick's serial number (YF00HG236028) when filling up the form. You can always verify the serial number and device ID of your Roku device in Settings > System > About. 

Keep us posted on how it goes!

All the best,
Kariza