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Found solution to remote battery life indicator on screen

Found the solution to the constant roku remote battery life indicator. I removed the "Voice Remote Pro" (RC795) roku remote and replaced it with the "Gaming Remote" (RC39) and I no longer have the annoying battery life indicator constantly popping up on the top right corner of the TV screen.

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3 REPLIES 3
RokuTakashi
Community Moderator
Community Moderator

Re: Found solution to remote battery life indicator on screen

Hi, @Pleasehelp3874

Thanks for posting, and welcome to the Roku Community.

We appreciate you for letting us know about the issue you've encountered with the battery life indicator of your Roku remote that shows constantly, and we're sorry for the inconvenience this has caused. This is not the experience we'd want you to have, and we'd like to gather more information so we can further review the issue. Kindly provide the following details below:

  • Roku device model, serial number, device ID, and software OS/version. (These can all be found in Settings > System > About).
  • Tracker ID when this issue occurs. (When you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).

We look forward to hearing back your response.

Best wishes,
Kash

Takashi O.
Roku Community Moderator
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Emissary35
Roku Guru

Re: Found solution to remote battery life indicator on screen

If the moderators and people who work at Roku are 'so sorry for the inconvenience this has caused' with the malfunctioning battery pop ups why don't you actually do something about it?

Remove it from the software so it isn't there!

Or

Create an option in the remote settings to fully disable all pop up notifications from the remote.

Been suggesting this over and over again for years and Roku ignores this simple solution.

How long is it going to take to address this?

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RokuJechealR
Community Moderator
Community Moderator

Re: Found solution to remote battery life indicator on screen

Hi @Pleasehelp3874,

Welcome to the Roku Community!

Thanks for sharing your thoughts, and we value your feedback as our valued customer. We always aim to provide our customers with the best streaming experience and convenience when using our services. We'll pass this along to the appropriate Roku team for review. Once again, thank you so much for your feedback, and we value your input.

Don't hesitate to let us know if you have any questions or additional feedback.

All the best,
Chel

Jecheal R.
Roku Community Moderator
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