Remotes

[keniar17]

Hello, I factory reset my Roku TV and it’s just stuck on the “Let’s get Started Page”. My remote only lets me turn on/off the TV, the batteries are new and there’s nothing in the way of the tv. I unplugged my TV for 10 seconds (twice). I paired the remote 5 times and nothing, just the same. The remote has a microphone and was bought separately from the TV, lost the original remote. What now?

[keniar17]

I also just tried re-setting it with the reset button on the back of my TV, also didn’t work…

[RokuReynan-L]

Greetings, @keniar17.

We thank you for reaching us about having an issue with the remote not working. Were here to help.

Could you please try to reset your remote? To reset a Roku remote, you'll need to either press and hold the pairing button (if your remote has one) or press and hold the Back and Home buttons simultaneously for 20 seconds. 

If the issue persists, please let us know. 

Thanks,
Roku Community Team