Learn how to reset a Roku remote, how a Roku remote works, or pair a new remote.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Express 4K+ would not pair to remote, returning

Roku should not have released the Express 4K+, it simply does not work.

A dozen attempts over one hour all failed. I tried every tip from the Roku forums and YouTube, none of them worked. This product just does not work. I'm returning it, with prejudice.

I've owned several Roku products for over 8 years, I've never had this much trouble pairing the remote. It usually pairs immediately or pairs with a little finagling. Earlier products were so much easier to set up than the Express 4K+; Roku has seriously regressed in that respect. Very disappointing.

This experience has really damaged my perception of Roku and its products.

0 Kudos
Retired Moderator

Re: Express 4K+ would not pair to remote, returning


Thanks for the post.

We would recommend taking a look at the information provided by our Support page here: Fix your remote

If you are still unable to resolve the issue, can you please provide the serial number/device ID on your Roku device? I'll be able to assist you further from there.



Danny R.
Roku Community Moderator
0 Kudos