Express 4K+ -- Voice remote intermittently loses (radio) connection, but IR works fine. Ideas?
We have a 1 1/2 month old Express 4K+ purchased new on Amazon. Since a few weeks ago, the remote has been *very* flaky. Nearly every time we watch something, the remote's control of the roku flakes out. Specifically, this is via the radio connection, as our roku is in a cabinet. I have to get up and bring the remote to IR/visual range of the roku and it then works, and usually keeps working for a while on radio/out-of-visual-range.
Any ideas? This is driving us nuts, and I wish we returned it in the 30 day return window...
Re: Express 4K+ -- Voice remote intermittently loses (radio) connection, but IR works fine. Ideas?
Replace batteries with high quality ones (not rechargeable).
Try with Roku just "outside" the cabinet/door open. Radio is a funny thing, all kinds of stuff can block the low power signals used. Device wasn't designed to be buried in a cabinet.
Also plug Roku USB power into a socket with supplied power supply or other 1a+rated USB power, not into tv usb. Many TVs only offer 0.5a USB (per standard!) which isn't quite enough, can make things a bit flaky.
The more expensive Roku tend to have better radios, e.g. streaming stick+.