Remotes

[jreebel]

Suddenly my play/pause button no longer works.  When I press it the instructions for using the voice button pops up instead of pausing or resuming play.  All other remote functions are working fine.  Tried new batteries, no difference.

[StreamerUser]

Try:

1) Check for updates:  Settings/System/System updates/Check now

2) Rerun remote setup:  Settings/Remotes & devices/Remotes/<remote name>/Set up remote for TV control

3) Restart your Roku:  Settings/System/System restart/Restart

[jreebel]

Didn't help.

[StreamerUser]

What happens when you press the mic/voice button?

[jreebel]

It works normally.  And right now is the only way I can pause or re-start playing after pausing.

[DBDukes]

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@jreebel wrote:

It works normally.  And right now is the only way I can pause or re-start playing after pausing.

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Wait. What? Did you just say that the mic/voice button does pause/play? And you said mic/voice button also works normally? Those two things are not consistent.

Describe what happens when you press mic/voice, then describe what happens when you press pause/play.

[StreamerUser]

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@DBDukes wrote:

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@jreebel wrote:

It works normally.  And right now is the only way I can pause or re-start playing after pausing.

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Wait. What? Did you just say that the mic/voice button does pause/play? And you said mic/voice button also works normally? Those two things are not consistent.

Describe what happens when you press mic/voice, then describe what happens when you press pause/play.

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I interpreted that mean to they have to use the "play" or "pause" voice command to play/pause (it works of course)

I'm trying to figure out the genesis of, explanation for, and resolution to this issue - its a weird one.

[StreamerUser]

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@jreebel wrote:

It works normally.  And right now is the only way I can pause or re-start playing after pausing.

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Try this:

1)  Go to Settings/Privacy/Microphone/Channel Microphone access and switch it to "Never"

2) Go to Settings/Privacy/Microphone/Channel permissions/Reset channel permissions

3)  Check for updates:  Settings/System/System updates/Check now

4) Restart the Roku:  Settings/System/System restart/Restart

[jreebel]

Here is what appears when I press the pause/play button. The mic button (and all other buttons) acts normally.  It allows me to speak commands.

[DBDukes]

@jreebel 

That's very odd.

I have to ask one question, just to make sure. Are you using the remote that came with the device (or another Roku brand remote)? Or are you using a third party remote, such as Logitech or some other brand?