Remotes

[RokuTakashi]

Hi, @rildumo 

Greetings, and welcome to the Roku Community.

We understand the issue you've encountered with the fast-forward feature on your Roku remote, and we'd like to gather more details so our team can review and investigate this issue.

To help us with the investigation, can you please provide the details below:

• Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
• Roku remote model.

Once our team gathers the information, we'll be able to proceed with the necessary steps to provide a resolution.

Keep us posted.

Thanks,
The Roku Community Team.

[jcwik]

Will this ever be fixed? It has been broken since early December. This problem makes watching TV very unpleasant.

[RokuTakashi]

Hi, @jcwik 

Thanks for posting here in the Roku Community.

I understand that you are still having an issue with the fast-forward feature. An update has been provided to our team who's currently working on the issue.

In the meantime, may we know on what specific app the issue occurs?

Keep us posted.

Thanks,
The Roku Community Team.

[jcwik]

It occurs on every app except MLBTV. I have provided a great deal of information on another thread, but have been ignored for the last month. Thank you for responding.