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Connectivity just stopped working only 2 weeks old

Brand new remote 2 weeks old I was watching a movie and it just stopped working I've plugged and unplugged the Roku player came back on my Roku page came up but the remote isn't doing anything what can I do this is brand new and I'm on my replacement remote

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RokuERey
Community Moderator
Community Moderator

Re: Connectivity just stopped working only 2 weeks old

Hi @Dizzyjay1970,

Welcome to the Roku Community!

Thanks for bringing this to our attention. We'd like to learn more better about this and see how we can be of assistance here.

Could you tell us what Roku remote is this? Is this a simple remote, Roku voice remote, or the voice remote pro? We'd like to take a closer look.

Let us know more about this so that we can further assist you.

Thanks,
Rey

ERey.
Roku Community Moderator
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