Remotes

[mbj]

We have a relatively new Hisense Roku TV.  Attempting to use any of the 3 HDMI ports, I am getting a message to update the remote software, "press OK."  When I do, nothing happens.  I cannot use the HDMI ports until this update is installed.  The TV software is up to date.  Please tell me how to update the remote software.

[StreamerUser]

Hisense provides support for their TVs:  https://www.hisense-usa.com/support

However, you didnt provide your Roku TV model # or firmware version:  Settings/System/About

..or remote firmware version:  Settings/Remotes & devices/remotes/<remote name> (in use)/About

FYI "TV software is up to date" is meaningless since Roku implements model-specific builds and staggered rollouts.

1)  Check for updates:  Settings/System/System update/check now - try again

2) Restart your Roku TV:  Settings/System/Power/System restart/Restart - try again

3) Contact HiSense support: https://www.hisense-usa.com/support

[mbj]

Thank you for taking the time to reply.  The Hisense TV model is 43R6090G5 and the TV software is up to date.  It's the remote that's not, and I don't know how to determine the remote software version, not can I update it.  Just so you know, Hisense support says they provide support only for the hardware; Roku supports the software.  That's why I'm posting to this board.