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Matt16
Newbie

Can’t use device after master reset

Hi. 
I bought a Roku express streaming device, it was working perfectly, then the remote stopped working, tried everything, replacing batteries etc, so was using the mobile app as a replacement remote until I got it sorted, I thought I would do a master re-set to see if that worked, but now the app doesn’t work and the remote still doesn’t work. 

is there anything that can be done? Or is this device now useless? 

thanks 

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Tivoburkee
Community Streaming Expert

Re: Can’t use device after master reset

Sorry, but not without a working remote. You have to have a true remote initially to set up the wifi, then you can use the cellphone app. 

Being an express you could get a cheap universal remote from walmart, target or the dollar store as long as it has Roku as a brand. 

Edmund
Roku Community Streaming Expert

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