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Jaquela1
Reel Rookie

Can’t use RoByte Remote on phone anymore

I recently lost my remote Thursday night but I had RoByte on my phone and have been using it no issue. I still can’t find remote.. Now when I get to my sis house and try to connect it to my nephew tv it won’t work. I went and got my tv that I bought it for and been using it with and now I can’t use my RoByte.. but it wasn’t an issue yesterday. Can someone please explain why I’m having this issue now?

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3 REPLIES 3
makaiguy
Community Streaming Expert

Re: Can’t use RoByte Remote on phone anymore

Are you connecting your phone to your sister's house are you connecting your phone to your sister's home network?

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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Jaquela1
Reel Rookie

Re: Can’t use RoByte Remote on phone anymore

I am connected to her WiFi. I tried both my cellular data and her WiFi although you’re supposed to be connected to the WiFi. 

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makaiguy
Community Streaming Expert

Re: Can’t use RoByte Remote on phone anymore

Yes, you need to be connected to the same local network as the Roku - cellular data can't work for this.

I'm not familiar with RoByte, so I'm kind of grasping at straws here.

Similar inability to locate Roku devices has been reported lately by people using the iOS (Apple) version of the official Roku remote app.  Might you be using an Apple phone as well?

Some routers can be configured to let individual clients connect to the internet but still not interact with other devices on the same network.  Might your sister's router be set up this way?

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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