What kind of roku device (model #)# and what remote are you trying to pair.
Have you tried these procedures and still having problems?
https://support.roku.com/article/360011621473
https://support.roku.com/article/208755708
Roku Community Streaming Expert
Just another Roku user... I am not a Roku employee.
Insignia RokuTV, Ultra 4660, Premiere+ 3921, Express 4k+ 3941, Streambar 9102
