Remotes

[voltaicblue]

So I paid extra for the fancier remote that has volume controls and it won't pair with my Element TV.  I want to be able to control the volume with my Roku remote or I want my ten bucks back and the cheaper remote.

[RokuDanny-R]

@voltaicblue 

Thanks for the inquiry.

We would recommend taking a look at the troubleshooting steps provided by our Support page here: How do I set up my Roku® enhanced remote to control my TV?

Thanks,
Danny

[edoucette]

That's not helpful advice. I have the same brand of TV (element) and have the same issue, and it's not because I don't know how to set up the remote. I own 3 roku remotes, it's not hard. It simply will not work.

[edoucette]

Okay, I had to run through the setup 5 separate times and for whatever reason it worked the 5th time. Good luck.