Remotes

[silversub]

When headphones are plugged in there is no sound. However we can hear the sound coming out of the Roku remote internal speaker. The same remote internal speaker that emits a high pitch sound when you lose your remote.

Rebooting the roku device did nothing.

I had to press the find remote button. Afterwards the headphones worked as expected when plugged in.

Roku Ultra

Software Version: 10.0.0

Build: 4209

[RokuDanny-R]

@silversub

Thanks for the post.

I have passed along your concerns to our Support team. They will follow up and assist you further.

Thanks,
Danny

[Meg4]

Thank you so much. I had the same problem. Thought headphones were broken until I realized the sound was coming from the remote; it was very quiet. Tried a couple different pairs of headphones. Your tip to use the find remote option fixed it.