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cdepalma11
Newbie

Brand new Roku set up will not pair with remote

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i have several Rokus and the set up has always been seamless.

my new ultra with voice and backlight remote will not pair. The box light goes to solid but then continues to flash and remote blinks but will not pair

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RokuRiamie-D
Community Moderator
Community Moderator

Re: Brand new Roku set up will not pair with remote

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Hi @cdepalma11,

Welcome to the Roku Community!

Thanks for reporting to us that your Roku Voice Remote (2nd edition) is not pairing with your Roku Ultra. No worries, we are here to assist.

Let's see if this will work for you.

  1. Reboot your remote
    Press and hold the Back and the Home button for 20 seconds.
  2. Recharge your Roku Voice Remote Pro
  3. Reboot your streaming device
  4. Repair your voice remote to your streaming device
    Press and hold the Back 
    and Home 
     
     
     
    button for 5 seconds, or until you see the status light begin to flash

When your streaming device finds your voice remote, an on-screen confirmation message will appear.

We hope you find this information helpful. Please keep us posted.

Thanks,
The Roku Community Team

Riamie D.
Roku Community Moderator

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RokuRiamie-D
Community Moderator
Community Moderator

Re: Brand new Roku set up will not pair with remote

Jump to solution

Hi @cdepalma11,

Welcome to the Roku Community!

Thanks for reporting to us that your Roku Voice Remote (2nd edition) is not pairing with your Roku Ultra. No worries, we are here to assist.

Let's see if this will work for you.

  1. Reboot your remote
    Press and hold the Back and the Home button for 20 seconds.
  2. Recharge your Roku Voice Remote Pro
  3. Reboot your streaming device
  4. Repair your voice remote to your streaming device
    Press and hold the Back 
    and Home 
     
     
     
    button for 5 seconds, or until you see the status light begin to flash

When your streaming device finds your voice remote, an on-screen confirmation message will appear.

We hope you find this information helpful. Please keep us posted.

Thanks,
The Roku Community Team

Riamie D.
Roku Community Moderator
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