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Alykatt104
Newbie

Battery Display Icon Won’t Go Away

Please help. The little battery thing in the top corner of my Roku Ultra 4K has continually popped up for over a month now. It’s not the batteries. It shows the remote has full battery bars. It’s like it’s losing connecting with the device. 
 
Can someone help me troubleshoot this issue? 

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1 REPLY 1
RokuDanny-R
Retired Moderator

Re: Battery Display Icon Won’t Go Away

@Alykatt104

Thanks for the post.

Can you please provide the serial number of your Roku device from Settings>System>About? I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Community Moderator
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