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flaggal
Newbie
‎02-05-2022 03:42 AM

Arrow button on 3500x streaming Stick remote not working

I have an older purple 3500x streaming stick. The right arrow on the remote (the one I use the most) is very hard to activate and only works maybe 1/10th of the time. I need to press it extremely hard. Other buttons work more easily but also require a lot of force to get a response. I have replaced or rotated the batteries and that sometimes improved things briefly, but not much. I'm guessing I need to replace the remote. Not sure whether to replace it with a different one of the same model, or upgrade to a different system. I have an 8 year old LG Insignia TV, and mostly just watch YouTube videos, so not a big techy person. If there's something I can do to repair this remote that I have, I'd prefer that. 

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DBDukes
Community Streaming Expert
‎02-05-2022 05:32 AM

Re: Arrow button on 3500x streaming Stick remote not working

@flaggal 

None of the current Roku remotes work with that old device. You may find one on eBay, but it will be a used one.

If you were to get a new stick, you would be amazed at the difference in performance. Your device is 6-7 years old, and that's a pretty good life span for a streaming device. You may get some more time out of it, but the day is coming.

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

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