My Roku updated to 10.0.0 on July 2. I got back from an overseas trip on July 10. I had taken the Roku with me. I have just now tried to use the Roku for the first time since returning. The stick is working fine when using the app to control it. However the remote will not do anything at all. I have followed all of the procedures. I have replaced the batteries with new ones. I have removed power, removed batteries, returned power, returned batteries, pressed button to re-pair remote. The remote appears to pair just fine. The led flashes, the screen says "Pairing remote...", led stops flashing, "Pairing remote..." message on screen goes away. However after all of this, the Roku does not respond to any button presses from the remote.
When I go to the info about the remote, it says the battery level and firmware version are both unknown, which suggests to me that the communication between the remote and the Roku is broken in some way.
I have tried a system restart. No difference.
I have tried more than one TV. No difference. (including TVs where it was previously working)
Since early July the Roku has not responded to a single button press from the remote other than the pairing button.
At this point I am not sure if the remote has actually paired but there is a firmware problem with the remote or if it has actually failed to pair but looks like it did pair. In any case, there seems to be no communication between the remote and the stick other than pairing.
What else is there that I can do?
As a note, I have seen numerous posts about problems with the remotes after an update and particularly 10.0.0. I have not seen any other post that closely resembles the problem that I am having. Numerous posts refer to volume, TV control or pairing issues, but none seem to have the total loss of all functionality, yet seem to pair just fine.
Software version 10.0.0 build 4209-24
Battery level Unknown
Firmware version Unknown
Just a note to Roku in general:
The issues with remotes are very numerous. There seems to be a systematic problem. Maybe it is in the software update, maybe it is in the hardware design, or something else, but the timing coinciding with software updates is suspicious. Regardless, it does not look like Roku is actually doing enough to take care of the issue or to replace faulty devices. It does seem a shame that for what is otherwise a fine product, these issues are going to be driving away customers because of the widespread reports of customer experience on the internet, and cause what would be loyal customers to decide to go with a different solution. I know that for myself, if I am not able to have a satisfactory solution, I will probably not buy Roku again. And just to be clear, a satisfactory solution is not simply telling me to just buy a replacement remote on top of the money I already spent on the Roku originally. It is especially not satisfactory because I can buy an entire new streaming device for that price plus less than $10 more from Roku, Amazon or Google. I do believe that for something I bought in late 2017/early 2018, the remote should not have died in only 3.5 years. If Roku believes that product lifespan of only 3.5 years is acceptable, then I definitely need to rethink who I am doing business with. I really hope that Roku will find a way to make this right.