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Level 7

3 Roku remotes not working

I have been trying to set up my Roku express and none of the IR remotes will work (have tried 3 different remotes), switched all batteries, reset device. Unable to use mobile app remote as it is not connected to Roku through wifi yet because I cannot set it up

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Community Streaming Expert

Re: 3 Roku remotes not working

It's very unlikely that three remotes are faulty.  IR remotes can be easily tested using a digital camera like the one in your phone.  It's more likely the IR receiver in your Express is faulty.  Make sure there's nothing blocking the front of the Express.

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