Until last night, Streaming stick worked fine. Now there are various malfunctions. Sometimes got dancing letters, sometimes not even that. Sometimes moved to home screen and I could select a channel, and it loaded 100%, but it wouldn’t play. Sometimes it wouldn’t load. It is connected to the network. My fire stick works fine. I unplugged my fire stick and ROKU still didn’t work.
Thanks for the post.
Can you please provide us with the following information:
-Roku device model
-serial number
-device ID
-software OS/version
(these can all be found in Settings > System > About)
-does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
Please keep us posted what you find out.
Thanks,
Danny