Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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P3NFOLD
Level 7

where to purchase a replacement enhanced remote uk

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Hi, i'm looking to purchase a replacement enhanced remote for the roku streaming stick+,  looking around the internet i can't seem to find anywhere that sells them in the uk officially or otherwise, can someone from roku please advise me on where i can purchase 1 from.

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RokuTannerD
Level 19

Re: where to purchase a replacement enhanced remote uk

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@P3NFOLD 

Please send me a private message with your Roku account email address, the serial number of your Roku device (printed on the side) and your current shipping information. I'll have our support team reach out directly to assist you further. 

 

Thanks,

Tanner

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16 Replies
Tivoburkee
Level 20

Re: where to purchase a replacement enhanced remote uk

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I've purchased movies from amazon.uk site with no trouble sending it to the states, you can't order it from amazon proper and ship to UK?

 

https://www.amazon.com/Roku-RCAL7R-Voice-Remote-New/dp/B07WVFCKSS/ref=pd_ybh_a_35?_encoding=UTF8&psc...

Edmund
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P3NFOLD
Level 7

Re: where to purchase a replacement enhanced remote uk

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Amazon USA, won't ship to the UK,already checked, but thanks anyway 👍🏻
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Tivoburkee
Level 20

Re: where to purchase a replacement enhanced remote uk

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There's someone selling them new in a box, probably for same profit, but they ship to many other countries:

https://www.ebay.com/itm/Roku-Voice-Remote-Black-/303339337328?hash=item46a06ef670

Buy more then one you sell rest for profit?

Edmund
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P3NFOLD
Level 7

Re: where to purchase a replacement enhanced remote uk

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When I view your link that particular eBay seller will not post to my territory/country. I have checked eBay internationally for one they either won't post to your country or there so expensive that your better off buying new complete roku product, at which point you think this is ridiculous! Surely roku have an official reseller of there accessories and remote controllers somewhere in the UK or Europe were I can purchase one that won't cost as much as a full complete roku product.but as said have yet to find one.
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RokuTannerD
Level 19

Re: where to purchase a replacement enhanced remote uk

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@P3NFOLD 

Please send me a private message with your Roku account email address, the serial number of your Roku device (printed on the side) and your current shipping information. I'll have our support team reach out directly to assist you further. 

 

Thanks,

Tanner

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DarrenUK
Level 7

Re: where to purchase a replacement enhanced remote uk

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Did you get this resolved... I'm in the UK too and have spent the past 5 hours trying to find a replacement remote too (with voice button / enhanced).

I've came to the same conclusion the only solution to replace a voice remote control is that you are forced to buy a complete Roku Stick unit yet again (£50GBP) which then makes me think -  "do I want to be in this situation again if the remote ever gets lost in the future"...

Seems a real shame that no one in the UK can actually replace the remote control to the stick model (non-stick remotes are available all over the place but not a single one for the Roku stick).

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Ross0015
Level 7

Re: where to purchase a replacement enhanced remote uk

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I would aldo like to purchase a replacement control.  Ive boufht one from Amazon and it doesn't work.  Can you please message me the details of where i should send my details 

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RokuDanny-R
Roku Employee
Roku Employee

Re: where to purchase a replacement enhanced remote uk

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@Ross0015 

Thanks for the inquiry.

Please send me a private message with your Roku account email address, the serial number/device ID on your Roku device (printed on the side), your current shipping information, along with a summary of the issue you are experiencing. I'll have our support team reach out directly to assist you further. 


Thanks,
Danny

Danny R.
Roku Forum Moderator
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mkingston
Level 7

Lost Remote - Streaming Stick UK

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Hi There,

I live in the UK and have lost my remote for my Streaming Stick +. Can you advise where I can buy a new one?

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