Remotes & Accessories

[AIR2]

I have a voice remote and can change the volume by speaking,but prefer to use the control buttons on the remote

When I press up,the screen changes to a screen with a "anywhere stream" box and I cant change anything ,have to turn it off and its gone when I turn the tv back on.

When I press down,it does change the volume down but also changes the lighting,can scroll through all options by pressing down.

I want to use the volume buttons as volume buttons,,,how do I make it stop what its doing?

thanks!!

[RokuDanny-R · Accepted solution]

@AIR2 

Thanks for the inquiry.

We would recommend checking out our Support page for troubleshooting steps with your remote controlling the volume here: Why is my Roku® enhanced remote not controlling volume and power on my TV?

Please keep us posted.

Thanks,
Danny

[AIR2]

Thank You!!!

took a couple tries,but remote is now working fine :-)