Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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JLP11
Level 7

volume control does stopped working on Roku remote

My remote volume suddenly stopped working.  Everything works except the volume button.

I found a solution that worked for me on youtube (https://youtu.be/XeeTHJ0cwLU).

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2 REPLIES 2\
AlDave
Level 8

Re: volume control does stopped working on Roku remote

Found the solution. This works with the latest update. 10.0.0 build 4195


You have to do Factory Reset first. That was what was missing in the solution. This should work for all. 

1. Go to Settings>Advanced system setting>Factory Reset

2. Once factory reset is done, then go back to settings>remotes & devices>Set up new device>
select remote 

and just do regular usual remote setup

3. The remote should work as before 👍 

4. It is a pain to put all passwords back. 

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makaiguy
Community Streaming Expert

Re: volume control does stopped working on Roku remote


@AlDave wrote:

Found the solution. This works with the latest update. 10.0.0 build 4195


You have to do Factory Reset first. That was what was missing in the solution. This should work for all. 

1. Go to Settings>Advanced system setting>Factory Reset

2. Once factory reset is done, then go back to settings>remotes & devices>Set up new device>
select remote 

and just do regular usual remote setup

3. The remote should work as before 👍 

4. It is a pain to put all passwords back


Yes it certainly is, especially if you have a lot of channels requiring logins, so I'd save the Factory reset as a last resort. 

Try re-configuring your remote (your step 2, or see the video link in the first post) before taking this drastic step.  If you can't get that to work, THEN do the Factory reset and follow through.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Do not ask me support questions via private message -- post them publicly to the Community where others may benefit as well.

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600
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