Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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Level 7

unable to control remote navigation

I have a Roku express which I have had for over a year and have had no problems until about a week ago when I started having issues with the navigation keys not responding when pushed then when they did respond they continued to scroll up or down, left or right.  I thought it might be the batteries and changed them to new and problem persisted.  I unplugged the Roku devise for a few minutes and replugged and initially it seemed to help but problem came back.  I then ordered a new remote and that didn't help either.  Today I purchased a new Roku Express and got to the step to input my Wi-Fi password and couldn't because it would't stop scrolling up or down or right or left.  The buttons don't seem to be stuck on any of the remotes old or new.  I am using the device on a 32 inch ELEMENT HD TV.  Don't know what to do.

Community Streaming Expert

Re: unable to control remote navigation

It sounds like some kind of IR interference.  Sunlight can cause problems as can a remote stuck in a couch cushion.  If you stand really close to the Roku and shield it from any other light source does the remote work?

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Level 7

Re: unable to control remote navigation

I am having the exact same problem. Even my Ruko app on my android phone does the same thing.

I have tried resetting the Express unit, powering it off and on, and even changed the HDMI cable. Nothing works. Help

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Roku Employee
Roku Employee

Re: unable to control remote navigation


Thanks for the post.

Can you please provide more information regarding the issue you are experiencing? What exactly is the issue?

With more information we will be able to assist you further.


Danny R.
Roku Forum Moderator
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Level 8

Re: unable to control remote navigation

I am also having this issue. Box is bow unusable!!

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Roku Employee
Roku Employee

Re: unable to control remote navigation

Hi @Davidb316

I hope you're doing well.

Could you tell us specifically the issue you're running into? Does the issue occur even if you use another Roku remote or the Roku mobile app? 

If you have a Voice Remote, you can try the troubleshooting steps on this Support page: How do I resolve issues with my Roku voice remote?
Meanwhile, refer to this link if it's IR remote: How do I resolve issues with my Roku simple (IR) remote?

We'll be able to assist you once we have further details of your concern.

All the best,

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