Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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RokuDanny-R
Roku Employee
Roku Employee

Re: the green light on two of our remotes won’t stop flashing

@thhammersley 

Thanks for the inquiry.

For more information about how to send a PM, visit our Community post here: Welcome to the Community


Thanks,
Danny

Danny R.
Roku Forum Moderator
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sp005
Level 7

Re: the green light wot stop flashing

If you own a TCL, don't waste your time responding to this thread like I did.  The problem is the Roku branded remote, the same exact problem everyone in this thread has and instead they point me back to TCL.

"Hi, Thanks for reaching out regarding the issue you are experiencing. Have you tried contacting TCL support yet to inquire further? I'd suggest starting there to see what options or suggestions they can provide. Each Roku TV manufacturer provides direct support for their products running the Roku OS.  You can reach them here: https://support.tclusa.com/televisions or at  1-877-300-8837. Thanks, Danny"

The TV is 2 years old so it is out of warranty and the problem is 100% a problem with the Roku remote that came with the TV.  I solved it by unfortunately having to buy another universal remote from Roku.  If it was a problem with the TV then why would this have worked?  I also bought a universal IR remote, so that next time this happens I have a back up.  This will make me think twice about buying a TV with a built in Roku next time.  Maybe GoogleTV or FireTV.

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pstrott
Level 7

Re: the green light wot stop flashing

I'm trying to pair my new remote and the pairing light just flashes but the buttons don't work. 

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RokuDanny-R
Roku Employee
Roku Employee

Re: the green light wot stop flashing

@pstrott

Thanks for the post.

We would recommend taking a look at the troubleshooting steps provided by our Support pages here:
How do I set up my Roku® enhanced "point-anywhere" remote?
How do I resolve problems with my Roku® enhanced "point-anywhere" remote?

Please keep us posted what you find out.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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