Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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gdavis235
Level 7

streaming stick+ remote no longer works tv power or volume

my remote had been working perfectly with the tv power and volume for several years. suddenly it stopped.  i have tried all of the "fixes" suggested in posts here and followed all of roku support suggestions and nothing has worked.

roku support does not respond to any of my emails after i answered questions about my products.  after waiting more than 3 weeks i contacted roku chat who told me "it was being worked on"  seems like lip service to me.

roku customer service is horrible and i will never buy another roku product after this.

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StreamerUser
Level 20

Re: streaming stick+ remote no longer works tv power or volume

You didnt mention the brand/model of your TV.

If your TV is connected to an AVR/soundbar, try turning that off/disconnecting it and trying the remote setup again.

Otherwise, if Roku support engineers say they are working on it, you'll have to wait for the update.

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