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Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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SalmonFalls
Level 7
‎07-23-2020 07:21 PM

streaming stick plus - get to home page and then -no scroll ability

streming stick plus . I get to home page but then --nothing . Batteries good and I have turned all off several times. Cant gt anywhere. Ideas?

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2 REPLIES 2\
renojim
Community Streaming Expert
‎07-23-2020 07:50 PM

Re: streaming stick plus - get to home page and then -no scroll ability

Try using the Roku app on your phone or tablet and see if you can control it that way.  It appears your remote is no longer paired..

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RokuDanny-R
Roku Employee
Roku Employee
‎07-24-2020 03:17 PM

Re: streaming stick plus - get to home page and then -no scroll ability

@SalmonFalls 

Thanks for the post.

We would recommend taking a look at the troubleshooting steps provided by our Support page here: How do I resolve problems with my Roku® enhanced "point-anywhere" remote?

If you are still unable to resolve the issue, please send me a PM with your Roku account email address, and include the serial number on the Roku device along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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