Are you in a channel when trying to use the * button? Some of them don't respond to the * button. They may have other means of reaching their options. Try the up and down arrow buttons.
- Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
- Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
- TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi