Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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laura_asu
Level 7

roku remote won't stop pinging after I searched for it

Yesterday we tried to search for the remote from our TCL Roku TV. We found it but since then the remote continue to ping every minute or so. We tried to unpair it and repair it but that did not work. What else can we do to fix this? 

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makaiguy
Community Streaming Expert

Re: roku remote won't stop pinging after I searched for it

Have you tried restarting the tv?  Just turning it off/on won't give a full reset, use Roku menu path Settings > System > Power > System restart

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.
Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.
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