Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
wlongo
Level 7

roku remote won't pair with Element TV Both brand new

0 Kudos
12 Replies
atc98092
Level 21

Re: roku remote won't pair with Element TV Both brand new

Many (most?) Roku TVs come with an IR remote. There's nothing to pair. You need to ensure a clear line of sight between the remote and the TV receiver window. That window is usually along the bottom at one of the corners, but could be more towards the middle as well. I had that problem with a new Samsung TV, because my center speaker was blocking the bottom center of the TV frame, and that's where the receiver window is.

Dan
Roku Stick (3600), Ultra (4640), Ultra (4670), Ultra (4800), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
0 Kudos
wlongo
Level 7

Re: roku remote won't pair with Element TV Both brand new

My TV is not a Roku TV. I am using a streaming stick. The new one with headphones

0 Kudos
atc98092
Level 21

Re: roku remote won't pair with Element TV Both brand new


@wlongo wrote:

My TV is not a Roku TV. I am using a streaming stick. The new one with headphones


OK, you need to provide details. What model Stick is it? Depending on the model, it might not have the ability to pair with a TV. I realize you said brand new, but older model Roku devices are still sold as new from some sources. 

Dan
Roku Stick (3600), Ultra (4640), Ultra (4670), Ultra (4800), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
0 Kudos
wlongo
Level 7

Re: roku remote won't pair with Element TV Both brand new

The new roku device i bought is a Roku streaming stick + headphone edition. Model:3811R. 

 

0 Kudos
atc98092
Level 21

Re: roku remote won't pair with Element TV Both brand new


@wlongo wrote:

The new roku device i bought is a Roku streaming stick + headphone edition. Model:3811R. 


Great, thanks for that information. Have you seen this support page? Besides the basic setup instructions, there's also a link for troubleshooting. What I have not been able to find is a list of supported brands. And it's possible that a different brand name will also work with your TV. I also found this page that offers advice on connecting different remotes to Element TVs. Hope something there helps. I've never programmed a Roku remote to control a TV, as HDMI-CEC has always worked for me. 

Dan
Roku Stick (3600), Ultra (4640), Ultra (4670), Ultra (4800), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
0 Kudos
HDMIGuy
Level 10

Re: roku remote won't pair with Element TV Both brand new

Did you go to Settings, Remotes & Devices, Remotes, Remote (in use), set up remote for TV control.


@wlongo wrote:

The new roku device i bought is a Roku streaming stick + headphone edition. Model:3811R. 

 


 

0 Kudos
Tivoburkee
Level 20

Re: roku remote won't pair with Element TV Both brand new

try the codes for Seiki tv's?

Edmund
0 Kudos
wlongo
Level 7

Re: roku remote won't pair with Element TV Both brand new

Are you asking if I followed the instructions in the Roku setup manual and the instructions that appear on the device when activated?

0 Kudos
wlongo
Level 7

Re: roku remote won't pair with Element TV Both brand new

also didn't work, but thanks. 

0 Kudos