Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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airesbuenos1
Level 7

roku remote draining batteries

This is crazy.  We have four roku remotes in our hostel and the batteries drain in less than a month and that is without use.  This is a very high hidden cost.  i have posted support tickets and written to the post moderator privately. NO ONE replies.  I think your product is not suitable for us.  I want a full refund.

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6 Replies
RokuDanny-R
Roku Employee
Roku Employee

Re: roku remote draining batteries

@airesbuenos1

Thanks for the post.

Please send me a PM (private message) with your Roku account email address, and include the serial number of the Roku device from Settings>System>About along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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subwilms
Level 7

Re: roku remote draining batteries

Hi,
Try this; First, install the Roku app on your phone or tablet. Use the app when you need to use the Roku for the next week. At the end of the week, check the battery level. If the battery level is good, then something is causing the remote to be moved a lot, which will drain the battery.

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NobleJ
Level 7

Re: roku remote draining batteries

My remote batteries discharges in 2-3 days even when not in use, What do i change to stop this. @RokuDanny-R  Can you help me? How can i send a message to you with the details?

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RokuDanny-R
Roku Employee
Roku Employee

Re: roku remote draining batteries

@NobleJ

Thanks for the post.

Please send me a PM (private message) with your Roku account email address, and include the serial number of the Roku device from Settings>System>About along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

For more information about how to send a private message (PM), visit our Community post here: Welcome to the Community

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
NobleJ
Level 7

Re: roku remote draining batteries

Sent it. Thanks for your help.

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RokuDanny-R
Roku Employee
Roku Employee

Re: roku remote draining batteries

@NobleJ

Thanks for the post.

I have replied to the PM that you sent me and will continue to assist you from there.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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