Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
Thank you or your answer. I have no idea what device it is. The gentleman who set it all up is very, very ill. He told me he is too ill to even answer questions. I'll have to see if I can find the box it came in . a friend figured out how to update the remote. But later as i was watching a movie, it went back to the home screen on Mom's TV. These remotes were purchased around September.
Not only that but later in the evening, my remote would not even turn on my TV. so he came over and updated or something my remote. But this evening I'm having the same problem again. I wish I had the receipt as I'd demand new remotes. These things are less than a 6 months old. 
At least when I had cable I could call them on the phone for answers and if that didn't work they'd come out. But there is no number for Roku where you can find someone.
