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Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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hillsmdp2
hillsmdp2
Level 7
‎07-26-2018 07:45 AM

remote volume control after 8.1.0

I have two ROKU TVs and after the 8.1.0 update on or about 7/18/2018 my directv remotes can no longer control the TV volume.  the remotes can turn the tv on and off and select input and go through the menus just no response for volume or mute.  The ROKU remote volume still works.  I hate having to use two remotes.  any others with this issue?

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amaznjohn
amaznjohn
Level 7
‎07-27-2018 10:45 AM

Re: remote volume control after 8.1.0

I have the same issue with my Hitachi Roku TV. Have you found a solution yet?
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amaznjohn
amaznjohn
Level 7
‎07-27-2018 11:03 AM

Re: remote volume control after 8.1.0

I was just told by Roku that this is a known issue with the 8.1.0 update. Sally at Support told me that they are investigating for a solution.
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