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Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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cbc1
Level 7
‎11-24-2020 08:45 AM

remote suddenly does not work power or volume-support did not respond back

My remote has been working perfect.  The remote suddenly lost function of volume and power.  I've tried all the community suggestions to restart, pair, etc.  Was on chat with Roku yesterday for 30 min.  Rep said they would email a fix but never has.  The issue ID is coming up as 27-473-323 today from the home/back keys.  Anyone have any suggestions or a fix for the issue?  Thanks!! (not thrilled with support)

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renojim
Community Streaming Expert
‎11-24-2020 01:23 PM

Re: remote suddenly does not work power or volume-support did not respond back

Did you try reprogramming it (not pairing it) for your TV? 
Settings->Remotes & devices->Remote->Set up remote for TV control

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