Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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Gts6
Level 7

remote stopped working when using Netflix

I use ROKU express to watch Netflix. Last night getting ready to watch I turned on the tv and used the remote to click on all the tabs to get to the movie section and the remote just stopped working (inter-acting with tv)? Thought the batteries were dead so I replaced them. No response from remote. Turned off the tv and restarted. Now all I get is the pink purple picture that slowly moves to the right with a couple ROKU buttons to push but no response from remote. Can my tv lose a connection to my wireless? How can it go from working perfectly to nothing?

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1 REPLY 1\
RokuDanny-R
Roku Employee
Roku Employee

Re: remote stopped working when using Netflix

@Gts6 

Thanks for the inquiry.

Have you tried replacing the batteries in your remote to see if that resolves the issue?

Please keep us posted.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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