Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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cwilliams32
Level 7

remote stop working just a few days after purchase

I don't understand my mom bought this roku and the first day I installed my roku to my TV I had problems when setting up my account. I had a hard time signing in because of the remote was moving to slow trying to pick the next letter. I restart the remote and it started working fine. I was able to move back and forth to shows I like to watch and out of a sudden I couldn't push play or go back to home. I had to use my old roku I gave my daugther to move back to the home screen. I tried going to settings to set up remote to tv again and I got a message that said my remote is alseep. I did all the steps to fix the romote. My tv goes to screen saver because I haven't watch anything. But my remote will let me exit the screensaver but still can't pick anything to watch unless i'm using a remote I downloaded from my phone.

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DBDukes
Community Streaming Expert

Re: remote stop working just a few days after purchase

@cwilliams32 

First, be aware that not all Roku devices come with the same remote. The model number would help determine which remote you have. Settings > System > About

Next, if the remote is bad -- it could be the batteries, even if they are new -- you could return the device to Roku. They usually just do a full replacement of everything, not just the remote, but Roku will make that call. @RokuDanny-R or @RokuKariza-D will be able to help with that.

DBDukes
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
Note: I am not a Roku employee.
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cwilliams32
Level 7

Re: remote stop working just a few days after purchase

It been opened and roku device has the tape it to stick on tv

 

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DBDukes
Community Streaming Expert

Re: remote stop working just a few days after purchase

@cwilliams32 

That means it's probably (but not definitely) the Roku Express, or the Roku Express 4K+. Those use different remotes.

The instructions to go to Settings > System > About and find the model number still apply. We'll help if we can, but we need your help in getting the information we ask for.

DBDukes
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
Note: I am not a Roku employee.
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