Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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Level 7

remote not working

My remote just shows and hourglass and is not working. How do I fix it?

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Roku Employee
Roku Employee

Re: remote not working


Thanks for the post.

Can you please clarify the issue you are experiencing? Please provide a screenshot of what you are seeing so we can better understand the issue.

With more information we will be able to assist you further.


Danny R.
Roku Forum Moderator
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Level 7

Re: remote not working

I also have a remote that doesn’t appear to work. My Roku Express was working before taking camper in for service. Roku sent me a new remote as I lost the one that came with it. Been unable to use Roku. Got the new remote, still nothing. Doesn’t have a reset button. Nothing blocking or obstructing the remote’s direct line of sight. New batteries, tried other remote for Roku in other room that does work on that Roku, won’t work on this Roku unit. What can I do to get service?

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