My remote will not pair with the streaming stick (3500).I have followed the instructions and tried multiple times the rest option.
I have installed the hdmi extender, sent to me by roku, as mentioned in the support section.
Each time, I arrive at the window "pair your remote"; I hold the pairing button down for 3+ seconds, as asked; the light on the remote flashes, but no connection is established.
Did this remote come with that stick? What's the model number of the remote (inside the battery compartment)?
Remote and stick were purchased new together.
Model number:rf342b t3 03 1 2
We're looking for model number like RC41 or RC51 or RC?
This is the remote coming from a new (2020) Roku Streaming stick + HD/4K/HDR package purchased one week ago
You want to use 3810 Stick+ remote on the 3500 purple stick? It won't work, sorry. a question, WHY?
Ok, I am trying again.
I bought a brand new Roku Streaming Stick + and its remote a week ago.
The pairing is not working: I did everything mentioned on roku.com (support + forum) 20 times without success; I got the HDMI extender from Roku and tried again without success.
I would appreciate if somebody on this forum or a Roku employee could help me. Thx in advance
Thanks for the posts.
If you are having issues pairing your remote to your Streaming Stick, we would recommend taking a look at the troubleshooting steps provided by our Support pages here:How do I set up my Roku® enhanced "point-anywhere" remote?How do I resolve problems with my Roku® enhanced "point-anywhere" remote?
Please keep us posted what you find out.