Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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pfrog
Level 7

remote not pairing with streaming stick

My remote will not pair with the streaming stick (3500).

I have followed the instructions and tried multiple times the rest option.

I have installed the hdmi extender, sent to me by roku, as mentioned in the support section.

Each time, I arrive at the window "pair your remote"; I hold the pairing button down for 3+ seconds, as asked; the light on the remote flashes, but no connection is established.

Please help

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7 REPLIES 7\
renojim
Community Streaming Expert

Re: remote not pairing with streaming stick

Did this remote come with that stick?  What's the model number of the remote (inside the battery compartment)?

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pfrog
Level 7

Re: remote not pairing with streaming stick

Remote and stick were purchased new together.

Model number:rf342b t3 03 1 2

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Tivoburkee
Community Streaming Expert

Re: remote not pairing with streaming stick

We're looking for model number like RC41 or RC51 or RC?

Edmund
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pfrog
Level 7

Re: remote not pairing with streaming stick

This is the remote coming from a new (2020) Roku Streaming stick + HD/4K/HDR package purchased one week ago

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Tivoburkee
Community Streaming Expert

Re: remote not pairing with streaming stick

You want to use 3810 Stick+ remote on the 3500 purple stick? It won't work, sorry. a question, WHY? 

Edmund
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pfrog
Level 7

Re: remote not pairing with streaming stick

Ok, I am trying again.

I bought a brand new Roku Streaming Stick + and its remote a week ago.

The pairing is not working: I did everything mentioned on roku.com (support + forum) 20 times without success; I got the HDMI extender from Roku and tried again without success.

I would appreciate if somebody on this forum or a Roku employee could help me. Thx in advance

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RokuDanny-R
Roku Employee
Roku Employee

Re: remote not pairing with streaming stick

@pfrog 

Thanks for the posts.

If you are having issues pairing your remote to your Streaming Stick, we would recommend taking a look at the troubleshooting steps provided by our Support pages here:
How do I set up my Roku® enhanced "point-anywhere" remote?
How do I resolve problems with my Roku® enhanced "point-anywhere" remote?

Please keep us posted what you find out.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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