Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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Level 7

remote intermittently inoperative

The remote recently started to not work at times, buttons pressed but no response, new batteries - no difference. Streaming stick with USB power from Samsung TV always responds to on/off, but OK and arrow buttons don't always respond and are very slow to respond when they do. Fast forward, play, and rewind are the same.

model 3800X

SN YF000X505180

Software ver. 9.3.0 build 4194-55

device ID CT3860505180

Can you replace the remote under warranty? Other thoughts?

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Level 21

Re: remote intermittently inoperative

Yes, remotes can be replaced under warranty. But the 3800 is a 3 year old device, and I believe the warranty is for one year. The good news is that replacement remotes are available for that model of Stick. 

If you've owned yours for less than a year, you can likely get warranty service if you have your proof of purchase. 

Roku Stick (3600), Ultra (4640), Ultra (4670), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
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