Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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g1meg
Level 7

remote for streaming stick 3500r and can't connect to new router with Roku app

The remote for our Roku streaming stick 3500r stopped working last year so we downloaded the Roku app for our iPhone and have been using that fine.  We recently installed an eero mesh router system for our house.  We have a Roku Premiere and that was read fine by the new router and that remote still works fine.  The 3500r was not read by the new router.  So we can't connect it to the internet via our Roku app.  We are stuck in limbo.  The remote doesn't work and the app doesn't work and we can't connect it to the internet.

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10 Replies
Tivoburkee
Level 20

Re: remote for streaming stick 3500r and can't connect to new router with Roku app

All roku's initial need a real remote to enter your network name and password for your internet. Cellphone app won't work unless its set to the same internet credentials as the roku. In the case of the 3500 stick there is no replacement remotes available anymore. Live with your premiere, or replace the 3500 stick with another model, sorry. 

If you didn't reset the roku stick, if you can change the network name and password on the new router to match your old router you might be able to control the 3500 stick with cellphone app. 

Edmund
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RokuDanny-R
Roku Employee
Roku Employee

Re: remote for streaming stick 3500r and can't connect to new router with Roku app

@g1meg 

Thanks for the note.

We no longer offer a replacement remote for the Roku Streaming Stick model 3500. However, we would be happy to see what we can do to help get you back up and running.

Please feel free to send me a PM with your Roku account email address and the serial number of your Roku device (printed on the side/back of the device) and I'll have our support team reach out directly to assist you further.

Thanks,
Danny

Danny R.
Roku Forum Moderator
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Jake_Jem
Level 7

Re: remote for streaming stick 3500r and can't connect to new router with Roku app

Are the ones on Amazon being sold not legit then? We moved, the remote no longer works, we have a different network, so same problem as the last lady. I was just about to order it. I’ll wait. Please let me know. Thanks.

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Tivoburkee
Level 20

Re: remote for streaming stick 3500r and can't connect to new router with Roku app

I say 99% of the remotes on ebay will not work on your 3500 stick, and the 3500 isn't worth the aggravation, just buy a new roku. No other roku model's remote will work on the 3500, only the model that came with it, they never made replacements for them. If you want take a chance, a remote model that came with 3500 is the rc41. 

 

Edmund
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DMaum
Level 7

Re: remote for streaming stick 3500r and can't connect to new router with Roku app

I have the same issue as the original poster. Stuck in limbo as I can't access via app, can't find original remote, and cannot find a replacement. I have the model and serial number. Can Roku support backdoor me in so I can use the app? Alternatively, is there now a remote that works with the Roku stick model 3500R? Thx. Margaret

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g1meg
Level 7

Re: remote for streaming stick 3500r and can't connect to new router with Roku app

We took a risk and bought this exact remote off of amazon:

 
 
 I was able to pair it with our Roku stick just fine. If you want a guarantee, of course you can buy a new Roke stick and remote, but I think this one should work fine.
 
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RokuDanny-R
Roku Employee
Roku Employee

Re: remote for streaming stick 3500r and can't connect to new router with Roku app

@DMaum 

Thanks for the post.

We no longer offer a replacement remote for the Roku Streaming Stick model 3500. However, we would be happy to see what we can do to help get you back up and running.

Please feel free to send me a PM with your Roku account email address and the serial number of your Roku device (printed on the side/back of the device) and I'll have our support team reach out directly to assist you further. 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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DMaum
Level 7

Re: remote for streaming stick 3500r and can't connect to new router with Roku app

PM sent. Thank you!

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christakh74
Level 7

Re: remote for streaming stick 3500r and can't connect to new router with Roku app

Having the same issue as above, and to add, I reset the stick while trying to troubleshoot options, then my pups ate the remote. Who can I contact to help fix the problem. [personal information removed]

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