Remotes & Accessories

[rims]

my remoter control keeps on dying as the batteries keep on draining , i am going through 2 sets per month , and i know this is not normal , please can the roku staff tell me what to do , here i know that this is a problem , 

what's the answer ? its not normal , 

regards

[atc98092]

Can you please provide some additional information? What model Roku do you have? How long have you had it? If it's so equipped, do you use the headphone jack for private listening?

[rims]

hi its model 3810EU

serial yh0025648720

no i don't use it for anything but channels etc , no private listening or even voice command , 

had it for about 1 year or so 

thanks 

[atc98092]

OK, that's the Streaming Stick+, so it's a WiFi Direct remote. That model was released about 3 years ago, so not terribly old. We'll have to let @RokuDanny-R assist you from here. Chances are it's a defective remote. One user with a different model Roku had success by doing a factory reset, but I don't believe his Roku was a Stick. I hate suggesting doing that except as a last resort. 

[rims]

ok thanks , so do i wait for his response ? 

regards

[atc98092]

Yes, he should be online later this morning. I don't know what time zone he works from. 

[RokuDanny-R]

@rims 

Thanks for the posts.

Please send me a PM with your Roku account email address, and include the serial number of the Roku device from Settings>System>About along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

Thanks,
Danny