Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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Level 7

remote control back button message

I have a ROKU Ultra (among other ROKU devices) and there is this constant annoying pop up message telling me how to use the remote control's back button. I already know how to use the remote and this pop up message last for about 10 seconds and always blocks the bottom of the screen which is annoying when you are trying to read the title of a news segment.

 

How may I disable this permanently as ROKU's support on two support calls is useless, after waiting 25 minutes on each call - sigh?

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6 Replies
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Level 19

Re: remote control back button message

Try erasing the Roku Tips & Tricks app, when its there sometimes learning tips how up. 

Edmund
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Level 7

Re: remote control back button message

Thanks but where is that app on a ROKU Ultra?

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Level 19

Re: remote control back button message

If it was there it would be among your other apps on the home page. 

Edmund
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Level 7

Re: remote control back button message

Question. Are you with ROKU or a community member?

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Level 19

Re: remote control back button message

Just community member. 

Edmund
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Level 7

Re: remote control back button message

ROKU where's your support response to my question????????????????

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