Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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CDYSHQ
Level 7

remote control and Sonos

So I just upgraded to the Roku Ultra from Firestick 4k. The issue is that volume is being played through my Samsung tv, not my Sonos system which is connected via optical cable to the TV. Plus, the Roku remote doesn't even control the volume on the TV. Please help and Thanks. 

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2 Replies
RokuDanny-R
Roku Employee
Roku Employee

Re: Sonos

@CDYSHQ

Thanks for the inquiry.

Hopefully @Tivoburkee can provide further insight on your issue as he's our current Roku remote expert in the Community.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Tivoburkee
Level 21

Re: Sonos

Roku remotes only control tv volume. And its upto the tv to control the audio device volume by hdmi-cec, but in this case won't since you're using the optical cable. In that case an aftermarket universal remote that control roku and soundbars is needed. 

As for why its not controlling the samsung there have been many others with the same trouble with samsung and sony tv's and roku remotes. Unless a software upgrade fixes it, I'll would go with universal remote. 

Edmund
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