Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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gianch
Level 7

"Unable to complete request": On Screen offer for Beta Remote: Bundle Test, SKU 4661R

This Early Access Offer has been appearing for last few days:

"Hey Roku "... Hands-free voice, Rechargeable battery, ...Personal shortcuts, ...  $9.99 Free Shipping

When I go through the Purchase screen, PIN, etc., I get the error:

    "Unable to complete request"

    "Sorry, we are unable to proceed with your

     transaction. If you would like to purchase, please

     try again"

I have try multiple times over these past few days to no avail: same message continuously. My Payment Info is up-to-date. I find this offer nowhere else. 

 

One odd thing, the SKU: 4661R has been used over last couple of years.

What's up? Anyone else experience this?

Thanking you in advance.

3 REPLIES 3\
Seussman
Level 7

Re: "Unable to complete request": On Screen offer for Beta Remote: Bundle Test, SKU 4661R

Have same issue with my Roku Express. Anybody else have this problem??

0 Kudos
RokuDanny-R
Roku Employee
Roku Employee

Re: "Unable to complete request": On Screen offer for Beta Remote: Bundle Test, SKU 4661R

@Seussman

Thanks for the post.

Can you please provide more information about the issue you are experiencing? What are the exact steps to reproduce this issue?

With more information we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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gianch
Level 7

Re: "Unable to complete request": On Screen offer for Beta Remote: Bundle Test, SKU 4661R


@Seussman wrote:

Have same issue with my Roku Express. Anybody else have this problem??


Seussman,

I emailed a response, last Sunday & I don't see it posted.

I gave up and ignore this message. I guess they're doing a test for a really long time. Smiley Wink

I did buy their latest remote, Voice Remote Pro, akin to what they are presenting, for a bit more money. I am very happy with it and that it's rechargeable and, it controls the TV and, I can store two different commands in Buttons. -voice controls, of course. Smiley Happy

It was worth the purchase.

Thank you for responding and Kudos, Smiley Happy

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