Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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wb3
Level 8

* problem

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since the last update my * is not working....

"not connected to the internet - please check your network connection and try again" is the error message ]

 

... um   i get the same error message using either my android roku app or the remote that came with the tv

thank you

software version 10.0.0

build 4195

 

65" roku tv

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wb3
Level 8

Re: * problem

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well....  going to factory reset.... reset tv audio/picture settings fixed the problem on my tcl 65q825.... no idea why

 

 

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3 REPLIES 3\
renojim
Community Streaming Expert

Re: * problem

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Have you tried checking the network or setting it up again?

Settings->Network

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
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wb3
Level 8

Re: * problem

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Um.  Yes.... I can stream .. and I have 2 WI Fi... 1 free .. and the problem ia unchanging

 

.. Oh ...  Also... When I search for a movie... And try to follow ... It won't let me..  instead activates the lower tile...

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wb3
Level 8

Re: * problem

Jump to solution

well....  going to factory reset.... reset tv audio/picture settings fixed the problem on my tcl 65q825.... no idea why

 

 

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