personal shortcut buttons not working for new Roku Ultra
Message: Hi, I just purchased a couple Roku Ultras (Model 4661RW Roku Ultra) and on one of them, the remote's personal shortcut buttons aren't working properly. I used the mic to launch an app, then I hold down button 1 or 2 to hear the beep and store the app in that location. But when I try it, it sometimes launches the app and other times I just hear the beep and nothing happens. I have the same issue with both buttons. My other remote's personal buttons are working fine (for now). I have tried using the fix for roku's problems with the apple tv app, but that didn't help. Please advise how to fix this problem or do I need to return it? Thanks!
ROKU RESTART: Press the Home Button five (5) times on your remote Press the Up Arrow once Hit the Rewind Button twice Press the Fast Forward button twice