Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted
Level 7

personal shortcut buttons not working for new Roku Ultra

Message: Hi, I just purchased a couple Roku Ultras (Model 4661RW Roku Ultra) and on one of them, the remote's personal shortcut buttons aren't working properly. I used the mic to launch an app, then I hold down button 1 or 2 to hear the beep and store the app in that location. But when I try it, it sometimes launches the app and other times I just hear the beep and nothing happens. I have the same issue with both buttons. My other remote's personal buttons are working fine (for now). I have tried using the fix for roku's problems with the apple tv app, but that didn't help. Please advise how to fix this problem or do I need to return it? Thanks!

ROKU RESTART:
Press the Home Button five (5) times on your remote
Press the Up Arrow once
Hit the Rewind Button twice
Press the Fast Forward button twice

0 Kudos