Remotes & Accessories

[Nannypop]

I lost the remote to my Roku SE so I bought a new one that is "SHOULD self pair but it will not pair

[RokuKariza-D]

Hi @Nannypop

I hope you're doing well.

Have you tried all the troubleshooting steps in this Support link: How to resolve issues with your Roku® simple remote or Roku voice remote?

If the issue persists, please reply here with the serial number of your Roku SE. It can be found at the back or underneath the player itself.

All the best,
Kariza

[Nannypop]

1XK57C002248 ##serial number  Sku# 2710SE Lot# 201508 Roku SE, I lost my original remote the Roku is being used on my samsung series 45 LED TV. the new remote will not pair

[RokuKariza-D]

@Nannypop

Thanks for the response.

We checked the serial number you provided and we noticed that your device is a Roku 1 (2710X) which uses a simple (IR) remote. IR remotes don't have an option to be paired since it uses invisible infrared (IR) light to transmit button presses a short distance.

For a simple remote to operate reliably, it must be pointed directly at the Roku device and there must be nothing blocking the signal from traveling to the front of that device, where the IR receiver is located.

You can also check out our website to know the remotes compatible with your player.

We appreciate your understanding.

All the best,
Kariza

[Nannypop]

Please tell which remote I need I looked the the website and I am not sure 

[Tivoburkee]

Can you list the model number of the new remote? Look in the battery compartment. 

[Nannypop]

YY-256  2

[Tivoburkee]

True Roku remotes have model numbers like RC-AL? or RC-EL?. Sounds like you bought an aftermarket universal remote? 

[Nannypop]

ok which model do I need i will order it from you just dont know which one i need

[Tivoburkee]

You can go with simple $14.99 remote, it won't have tv controls. If you want your Roku remote to control the tv as well, get the $19.99 voice remote. The simple remote will work straight out of the box. Where the voice remote will need to be paired to the Roku first, and then programmed for your tv brand second.

https://www.roku.com/products/accessories/player